Frequently Asked Questions Frequently Asked Questions
What are the advantages at shopping the Softdepia.com Store?
 
How can I get updates on the latest product featured on the Softdepia.com website?
 
How do I go about purchasing a product?
 
How many times can I download a product purchased at the Softdepia.com?
 
How do I go about finding a product?
 
How do I receive technical support for the product I purchased through Softdepia?
 
What exactly Softdepia.com do?
 
What if I don't get the registered version or registration key?
 
What kinds of payment do you accept?
 
I don't want my address information used for any other reason. Do you use the list for anything else?
 
Does Softdepia list software with mature or adult content?
 
For some reason I can't access the secure order form. What might be wrong?
 
What if I have lost my registration code or need another copy?
 
I feel uncomfortable entering my credit card on the Internet, how is my information secured?
 
What if this Softdepia FAQ page does not answer my question?
 
Q & A 

Q: What are the advantages at shopping the Softdepia.com Store?
A: Shopping at the Softdepia.com Store allows you to find quickly the software you need without leaving your home/office. Also, with the Softdepia.com Store direct download feature, there are no shipping costs to worry about or discs to lose. A product purchased at the Softdepia.com Store can be downloaded any number of times without paying any additional costs.

Q: How can I get updates on the latest product featured on the Softdepia.com website?
A: You may sign up for our monthly newsletter on our website to get updated information on products and the Softdepia.com itself.

Q: How do I go about purchasing a product?
A: After you have found a product, you can choose: to add it to your cart and purchase it later if there are other products you need to look at or if you wish to purchase more then one copy. Or, you may simply purchase it by clicking the "Buy It Now" link on any Product Page. Anyway, once you decide to make a purchase, you can just follow the simple steps laid out and it should be a breeze.

Q: How many times can I download a product purchased at the Softdepia.com ?
A: You can download a product purchased here as many times as you like.

Q: How do I go about finding a product?
A: To find a product you may simply use the navigation menu for instant results.

Q: How do I receive technical support for the product I purchased through Softdepia?
A: Softdepia is not able to provide technical support. To obtain technical support contact information, consult the documentation provided within the product. Alternatively, you may use our page to locate the information for the product you purchased.

Q: What exactly Softdepia.com do?
A: Softdepia.com deals exclusively in electronically downloaded software. We host a storefront on the Internet where customers all over the world can get information on a wide variety of software and purchase it online. We resell electronically downloaded software for the MS Windows, Macintosh and UNIX platforms. Our main objectives are to make the shopping experience for our customers convenient, safe and easy.

Q: What if I don't get the registered version or registration key?
A: After we receive your online credit card order, it may take up to several hours to authorize your transaction. As soon as your charge is authorized, you will receive an authorization e-mail with your Customer ID# as well as instructions on how to obtain the full registered version of the product you ordered. It is important that the customer check his or her email to obtain the charge authorization and instructions. In the unlikely event that your credit card is declined, you will receive an e-mail stating the reason. If you do not receive any e-mail within 24 hours - there may be a problem with your order. In that case, kindly contact us by e-mail at support@softdepia.com with your name, Customer ID# and the approximate date and time of your order to obtain the status of your order.

Q: What kinds of payment do you accept?
A: Over 95% of all online orders are processed using credit cards. At present this time we take the following credit cards: MasterCard, Visa, American Express. Your credit card is processed in real time (typically less than 8 seconds) through the secure and reliable Payment Service. Your credit card information is always encrypted when transmitted over the Internet.

Q: I don't want my address information to be used for any other reason. Do you use the list for anything else?
A: No. Your contact details are provided to the author when you register and are used only by Softdepia for this purpose. We will not sell our database to other companies.

Q: Does Softdepia list software with mature or adult content?
A: Softdepia has made an executive decision not to carry mature / adult related products (including those of a violent or sexual nature). Thereof, Softdepia will not resell programs that depict or encourage violence or any adult software.

Q: For some reason I can't access the secure order form. What might be wrong?
A: First, ensure you are using the latest version of Mozilla or Internet Explorer. Ensure that you are able to access a secure site on another domain.

Q: What if I have lost my registration code or need another copy?
A: Contact the author of the program directly. You can find his contact information on the appropriate Softdepia order form.

Q: I feel uncomfortable putting my credit card in the Internet, how is my information secured?
A: We understand your concern with Internet Safety, however Softdepia has been processing credit card orders via the web for a number of years without any problems. Each registration page is located on a secure server and the data is encrypted using SSL. This eliminates the risk of getting access to your information by anyone, except for Softdepia. Please, feel free to use our other ordering options.

Q: What if this Softdepia FAQ page does not answer my question?
A: If you were not able to find the answer to your question on this Softdepia FAQ page, please send your question to support@softdepia.com


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