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Description of Live Help and Monitoring program from Softdepia.com:
Live help with this chat customer service for your website. Increase sale and reduce cost. This software will enable you to interact in real-time with the visitors of your website. Include: Visitor monitoring,
Operator Iniated Chat, Push UR, Geo localization! Award-Winning live help software. With this live help customer services software, you will be able to constantly monitor the visitors of your website.
You will know exactly how many people are visiting your site, which page they're on as well as how long they've been on your website. In addition, you will be able to select a visitor on your website and invite the person for a chat session with you.
This will be a great way to assist a client or to give information about your products. By being in virtual contact with your clients, your chances of increasing your sales will be enhanced and your customer service will be greatly improved.
Another important feature of this software is the possibility to co-browse the web in collaboration with a customer. With this technology, you will interact with a customer by using their Web browser to show them something.
This feature will allow you to show a customer having a difficulty placing an order how to use the ordering pages as if the customer was using his own mouse and keyboard.
With this crm, you will also be able to program canned answers to decrease your respond time as well as to personalize your answers (your name, the company name, etc.).
You will also have access to all the conversations you had, be able to read them again and to keep the information filed.
Finally, it's a great software to use if you want to get to know your customers better and for marketing purposes. By interacting with them live, you will increase your sales, your overall customer service appreciation, and you will have the possibility to turn your visitors into future customers.
Easy to install. Available in french, english, german, portuguese, turkish, german.
Live Help and Monitoring is a "Free to try" program. You can download and try it for an evaluation period.
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